• free delivery on orders over €75 within the BENELUX & Germany
  • free delivery on orders over €150 within the EU
  • orders placed today will be shipped the next business day
  • visit our flagship store in Amsterdam!
  • handmade products full of stories

terms of trade


1. Applicability

These terms and conditions (the “Terms”) apply to the legal relationship between VAN VERRE B.V. a company with limited liability organised and existing under Dutch law, with its seat in Amsterdam, its address at Tweede Jan Steenstraat 39-d (1073 VM) and registered with the Dutch Trade Register under number 73592528 (“VAN VERRE” or “we”) and you (“you”). These Terms may change from time to time and are available at www.van-verre.com.

2. The Products 

VAN VERRE is an importer and wholesaler that sells authentic sustainable Products from all over the world (the “Products”). By buying our Products you agree to be bound by the Terms.

3. Orders

To order Products via our website, you must create an account and provide your business name and email address. Please keep your information safe. All offers are non-binding and may be declined or changed by us.

4. Privacy and Confidentiality 

All information transferred between you and us is shared on a strictly need to know basis only and is treated with strict confidentiality.

5. Product Information 

Our Products are mostly handmade and can therefore differ from each other. All designs, prints, photos, and other information about a Product are owned by us and are an estimation of the Product information. We are not liable for any deviation from a Product to the Product information.

6. Unique pieces

Unique pieces can be reserved for maximum 30 days. The reservation starts at receipt of a down payment of 30% and lasts no more than 30 days. The balance is payable within these 30 days. The reservation is terminated after 30 days, the goods return on sale and the down payment is non-refundable.

7. Payment in the Netherlands

All prices are excluding VAT. Payment of orders are due within 14 days after invoice date, within the Netherlands. In case of exceeding the payment period, you are in default and we shall charge statutory interest above the tax interest, next to legal and collection fees.

8. Payment abroad

All prices are excluding VAT. Orders from abroad – outside of the Netherlands – are subject to prepayment. Orders received are confirmed in a pro-forma invoice. A pro-forma invoice details articles, prices and states a total amount to be paid. Upon receipt of the pro-forma, you have the possibility to review and change the order. Once you confirm the order, you are asked to pay the pro-forma invoice by bank transfer. As soon as the payment is received by VAN VERRE, we start collecting the order. Once the order is complete, we issue the invoice and send your order as instructed. Differences that occur between prepayment and invoice value, such as deviations of deliveries, are refunded or kept on the account of VAN VERRE.

9. Delivery

The location of delivery is our warehouse Holendrechterweg 30b (1191 KV) Ouderkerk a/d Amstel or at Mondial Logistics bv at Vredeweg 46, (1505 HH), Zaandam, i.e. ‘Ex Works’ (as stipulated in Incoterms 2010), unless otherwise agreed. Delivery of orders within the Netherlands is 5 business days after receipt of the order. For orders outside of the Netherlands, the delivery delay is 10 business days from the day of receipt of payment of the pro-forma invoice. In case a Product is not in stock, it will be put on backorder and VAN VERRE will do its utmost to deliver it within 3 months.

10. Delivery Charges

Delivery charges in the Netherlands for orders below €400 are €15. Orders that exceed €400 (excl. taxes) are delivered free of transport or packaging expenses (additional expenses for pallets are applicable). Orders within Belgium, Germany, and Luxembourg (Bedelux) are charged a minimum of €40 or 9% of the goods’ value. Orders within the EU (excluding above countries) are charged a minimum of €40 or 10% of the goods’ value. For large or fragile items and/or delivery to remote areas, the actual expenses apply. Goods are delivered on a DAP basis. Additional documentation expenses for Norway, United Kingdom and Switzerland are added. Orders outside of the EU are delivered Ex Works. Priority shipping adds a surcharge of €30.

11. Damages/defective product

The customer gives notice and pictures of any damages within 5 days of the delivery date. VAN VERRE compensates by sending a new product in a next shipment or, at its discretion, issue a credit note for the damaged/defective Products.

12. Returns

Products cannot be returned, unless otherwise agreed. Products may only be returned undamaged, in original state and packaging. Costs for returning Products are borne by the customer.

13. Force Majeure

In the event of force majeure, which includes (among others) non-availability of Products due to non-deliveries by our ateliers and suppliers, we may suspend the delivery of the Products.

14. Limitation of Liability

We are not liable for direct or indirect damages arising out of the use of our Products, whether based on warranty, contract, or any other legal theory (unless liability cannot be excluded under Dutch law). Your right to compensation will at least be limited to the price of the ordered and paid products.

15. Rules of Conduct

We respect your rights and demand that you respect our rights. You agree not to:
a. pledge or accommodate any of the products to a third party before you fulfilled your obligation to pay for the Products;
b. uses any intellectual property rights, such as trademarks, service marks, trade names and logos of VAN VERRE; and
c. attempt to probe, scan, compromise or test the vulnerability of our website or Service or any related system or network or breach any security or authentication.

We are entitled to refuse access to our website if we suspect that you breach these Terms.

16. Indemnity

You agree to indemnify and hold us harmless from any claims, liabilities, damages, losses, and expenses, because of the use of the Products. However, this limitation of liability does not intend to exclude our liability in cases of willful misconduct or gross negligence.

17. Governing Law & Jurisdiction

Dutch Law govern these Terms. The court of Amsterdam has exclusive authority in any dispute between parties relating to these Terms.

Amsterdam, 15 March 2021